Refund policy

Returns & Replacements

Due to the nature of our products, we do not accept returns or exchanges.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. Once approved, we will replace the damaged product at no cost to you.

We are unable to offer replacements or refunds for items reported after 48 hours.

For assistance, please contact us at: help@pnwglowandco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.